Bulk Ordering FAQs

TERMS AND CONDITIONS

Where do I find Adam & Eve’s gift card terms and conditions?

General gift card terms, conditions and restrictions can be found at adameve@giftcardhelp.com

As a corporate gift card buyer, do I have to agree to any terms and conditions?

All corporate gift card buyers purchasing through the TotusDirect bulk ordering platform must agree to the TotusDirect Terms and Conditions.

GENERAL BULK ORDERING INFO

How can I place a bulk order for Adam & Eve gift cards?

To place a bulk gift card order, register for a corporate account on the TotusDirect Page. Once approved, you can log in here to place an order at any time.

What is TotusDirect?

TGCM AAEV, LLC (Totus) is the issuer of Adam & Eve gift cards. TotusDirect is the official bulk gift card ordering platform for Adam & Eve.

Can I use Adam & Eve's trademarked brand assets in my promotional materials?

Marketing materials​ ​that use Adam & Eve’s logos, brand names, trademarks, service marks, trade names, copyrights, or other intellectual property depicting the Brand must be submitted to Totus for review and written approval. Materials can be submitted to operations@tot.us and we’ll review them within ​five business days.

Do you have an API option for corporate ordering?

We do! Please reach out to us via the inquiry form on the TotusDirect Page, and we'll get back to you with more information and next steps. 

How do I reach out with bulk ordering questions?

Please reach out to us via the inquiry form here and we'll get back to you within 1-2 business days. 

PLACING AN ORDER

Is there a minimum order requirement?

We require a minimum order of $1,000 and 4 cards.

Do you offer volume discounts?

Your bulk order may be eligible for a discount. Register for an account here

What denominations are available?

Adam & Eve gift cards can be activated for any whole dollar amount from $25 to $1,000.

Do you offer both physical and digital gift cards in bulk?

Yes, Adam & Eve bulk gift cards are available as both physical and digital gift cards.

What payment methods can I use?

We accept ACH, Wire, Visa, MasterCard, and American Express. Credit card payments are subject to a convenience fee.

How will the gift cards be delivered?

Physical gift cards can be delivered directly to each recipient (“direct delivery”) or in bulk to one address. Shipping prices vary by delivery type. Digital gift cards can be delivered directly to each recipient's inbox or downloaded in bulk as a file of gift card links.

When will I receive my gift cards?

Once payment has been received and processed, receipt of your physical gift card order will depend on the shipping method chosen. We offer both standard and expedited shipping options. Please note, it takes 1-2 business days to process physical orders before they're shipped.

In most cases, digital gift card orders are sent to recipients or available for download within 4-6 hours of purchase.

We cannot guarantee delivery times. If you have a question about the timing of your order, please email service@tot.us.

Do I need to do anything when the gift cards arrive?

No, gift cards arrive pre-activated.

Can I edit my bulk gift card order after it has been placed?

Because we process orders quickly, it may be difficult to change an order once it has been placed. Please email service@tot.us and we'll do our best to accommodate your request.